Frequently Asked Questions
Hair Extensions
Seamless Tapes
Our seamless tapes are premium 12a grade 100% Russian Remy hair sourced from Russia and Scandinavia.
Seamless Wefts
Our seamless weaves are premium 12a grade 100% Russian Remy hair sourced from Russia and Scandinavia.
Seamless Clip-ins & Halos
Our seamless weaves are 10A grade 100% European Remy hair sourced from Europe and Brazil.
Remy hair is a must when purchasing hair extensions. Remy hair is the finest quality of hair because the cuticles are kept intact, all running in the same direction as it grew at the time of collection. This means that there will be minimal tangling and the hair will blend much better with your natural hair.
All our hair extensions are 100% Remy hair.
Yes! They can be curled, waved or straightened, just as you would with your natural hair. Remember that hair extensions will dry out a lot quicker and easier than natural hair, so you should always use a heat protector spray or serum before applying any heat. Always finish with a moisturising oil like White Sands Orchid Oil.
Is the UV light harmful?
No. The UV light will not cause any damage to the hair or scalp.
How long will the UV bond last?
The UV bond (glue) can last 2-3 months.
It is essential that you refer to our CARE GUIDE to see which products can't be used.
Seamless Tapes
Perfect for all hair types but have been specially designed for thinner hair. It is best to have tapes applied by a salon professional but if you’re confident you can apply them yourself. Tapes are a great permanent method that’s quick and easy, taking as little as 30 minutes to apply.
Seamless Wefts
Perfect for all hair types and are one of our most popular permanent hair extension methods. Weaves give a great amount of volume and thickness once applied. It is best to have weaves applied by a salon professional.
Seamless Clip-ins & Halos
Perfect for anyone wanting temporary hair extensions that are quick and easy to apply. They are also affordable and easy to apply yourself in about 5-15 minutes.
All our hair extensions are ethically sourced, which means that the hair has been donated or sold willingly by the donor for fair compensation.
Other
A Pre Order item is a product that is in production and has not yet arrived at our warehouse. Once your order has been placed please allow 7-10 days for your order to be processed.
We use Australia Post for all standard, express and international orders. For more information please CLICK HERE to visit our delivery page.
We will happily accept a return or exchange of your hair extension order within 14 days of receipt of your delivery.
We do not offer a refund or exchange on hair products or tape removal and application kits, unless items are faulty. Postage costs, final sale, free gifts and promotional items are not returnable or refundable. For more information please CLICK HERE to visit our returns page.
Yes! A tracking number is sent to your email as soon as your order is shipped so you can follow its progress.