DELIVERIES
We use Australia Post for all standard and express deliveries. Please note that all shipping time frames are an estimate only and can vary throughout the year. For more information on shipping time frames please visit Australia Post.
ORDERS OVER $100
FREE SHIPPING
Approx. time frame:
Melbourne 3-5 days
Rest of Australia 3-7 days
ORDERS UNDER $100
Cost: $10
Approx. time frame:
Melbourne 3-5 days
Rest of Australia 3-7 days
EXPRESS SHIPPING
Cost: $16
Approx. time frame: 1-3 days
INTERNATIONAL SHIPPING
Cost: $30
Approx. time frame: 6 to 27 days
Please note: It is solely the customers responsibility to ensure they supply the correct delivery address on their order. All address fields must be completed upon checkout. If the delivery address is entered incorrectly, the customer must take full responsibility. Please double check all delivery information prior to confirming your order.
RETURNS & EXCHANGES
We will happily accept a return or exchange of your hair extension order within 14 days of receipt of your delivery.
All hair extensions are sold on the condition that the purchaser thoroughly checks they are satisfied with the hair extensions BEFORE removing the warranty tag and hair bands/ties. Once the warranty tag and hair bands/ties are removed, the hair extensions are NOT eligible for a return or exchange.
Please note you can remove the hair extensions from the clear protective bag to review the colour and quality, however we cannot accept returns if the hair extensions:
· Have been applied to the wearer
· Have been washed, cut, styled, coloured or tampered with
· The warranty seal and hair bands/ties have been removed
· Are not in their original packaging
What items are non-returnable or exchangeable?
We do not offer a refund or exchange on hair products or tape removal and application kits, unless items are faulty. Postage costs, final sale, free gifts and promotional items are not returnable or refundable.
How do I submit a return or exchange?
Please contact us on info@hailiehair.com.au to start a return or exchange.
How should I return my item?
You are responsible for the charges of returning an item. For our Australian customers, we recommend using an Australia Post Express Satchel. This postage method provides a tracking number which is important as we cannot be responsible for any lost returns.
How soon will I get my refund?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.